WHOLESALE DOCK CO. / RETURNS & CANCELLATIONS
Contact us promptly about an order change, delivery concern or return request so the available options can be reviewed.
Request a Quote →This guide explains how to raise an order concern and which details to provide. The options for a particular order depend on its accepted agreement, the products involved and any applicable rights.
Contact us promptly if you need to change or cancel an order. Sourcing, allocation or production may affect the options available. Include your order reference and the change you are requesting, and obtain written confirmation of any effect on specifications, price or timing. An inquiry or unaccepted quotation does not place an order.
Review the deposit provisions in your accepted quotation or agreement before making a payment. If you request a cancellation or change, ask how those provisions apply to the amount already paid. This guide does not establish a fixed deposit percentage, cancellation fee or automatic loss of a deposit.
Provide your order reference, product labels, a description of the discrepancy and clear photographs so the issue can be reviewed against the accepted specifications. Explain whether the product received differs from the product ordered.
Report concerns promptly with delivery records, item counts and photographs of packaging, labels and damage. Retain packaging where practicable and follow the reporting instructions supplied for your order. A clean receipt does not automatically exclude concealed damage or statutory rights. Any carrier or supplier reporting deadline must be verified for the order.
Send your order reference, product identification, photographs and a description of the issue. Check the product's warranty documentation for the provider, coverage and claim process. Contact our team for help identifying the relevant documentation. The outcome depends on the assessment and any applicable rights.
Before sending goods back, contact our team for written instructions. Confirm the return destination, packaging, freight responsibility and any refund, credit or charge agreed for your order. Do not assume a return address from the website or arrange freight without confirmation. Where safe and practicable, avoid installing visibly damaged or incorrect material while awaiting instructions.
This guide does not limit rights or remedies that cannot lawfully be excluded. Email info@wholesaledockco.com with your order reference, affected products, delivery date and supporting records. See the Ordering and Delivery Guide and Purchasing Information.
Ordering and Delivery Guide · Purchasing Information · Privacy Policy
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